Thank you for choosing our shop for your amezaiku candy needs! We are excited to offer US Wide shipping to bring these delightful and intricate candy sculptures to your doorstep. Please take a moment to review our shipping policy for a smooth and enjoyable shopping experience.
Before ordering, Please ensure that your local temperatures are below 75 degrees when ordering as temperatures inside hot mail boxes can melt the candy! We do our best to carefully pack each piece to protect against heat and moisture, but cannot be held responsible for melted candy due to extreme temperatures.
Processing Time:
- Once your order is placed, please allow 3-8 business days for processing depending on the time of year (more time is needed near the busy season)
Shipping Methods:
- We primarily use USPS Priority and UPS to ensure the safe and timely delivery of your amezaiku candy.
- During the checkout process, you will be presented with available shipping options based on your location.
- Standard shipping: Estimated delivery time is typically 7-14 business days, depending on the destination.
- Expedited shipping: If you wish to receive your order sooner, we offer expedited shipping options with shorter delivery times. Please note that additional charges may apply for expedited shipping.
Shipping Rates:
- Shipping rates are calculated based on the destination, weight of the package, and selected shipping method.
- The shipping cost will be displayed during the checkout process before payment confirmation.
- We occasionally offer free or discounted shipping promotions, so keep an eye out for any ongoing offers!
Packaging and Protection:
- Amezaiku candies are delicate and require special packaging to ensure they arrive in pristine condition.
- Each candy sculpture will be carefully placed in a protective box or container to prevent damage during transit.
- We may use additional padding, such as bubble wrap or foam, to provide extra protection and minimize any movement within the package.
Tracking and Order Status:
- Once your order is shipped, we will provide you with a tracking number via email or through your account on our website.
- You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.
- Please allow up to 48 hours for the tracking information to be updated after the package is shipped.
Order Issues and Returns:
- In the rare event that your order arrives damaged or you encounter any issues, please contact our customer support team within 48 hours of receiving the package.
- We may request photos or other supporting documentation to assist in resolving the issue promptly.
- We do not accept returns for any reason, but may issue store credit for damaged or lost items.
We are committed to delivering exquisite amezaiku candy sculptures to you and ensuring they arrive in excellent condition. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We appreciate your support and hope you thoroughly enjoy your unique amezaiku candy!